Terms & Conditions

1. About ITQAN

ITQAN Business Solution FZE LLC, trading as ITQAN Business Solution, is a Free Zone Entity registered with Ajman NuVentures Centre Free Zone in Ajman, United Arab Emirates.

Licence number: 2623319374888
Registered address: BC-893441, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates.

ITQAN provides business support that may include UAE business setup, PRO and document clearance, visa-related coordination, bank-account application support, accounting and bookkeeping, management consultancy, IT services, digital content, graphic design and social media marketing. The precise scope, deliverables, exclusions and responsibilities are defined in the applicable engagement document.

2. Acceptance and Eligibility

You may use this website only lawfully. By submitting an enquiry, you confirm that you have legal capacity, will provide accurate information and are acting for yourself or with authority for the relevant organisation.

ITQAN may record acceptance through a checkbox, electronic signature, email confirmation, payment action or another suitable method.

3. Website Information and Professional Guidance

Website content is general information. Government procedures, licensing, immigration, tax rules, free-zone packages, bank policies, platform rules, fees and processing arrangements can change.

Website content is not a guarantee or personalised legal, tax, investment or regulatory advice. Paid guidance is governed by its agreed scope. Clients should obtain regulated advice where required.

4. Enquiries, Quotations and Service Engagements

Enquiries may be submitted through the website, email, telephone or approved messaging channels. ITQAN may request information before recommending a service or issuing a quotation.

Quotations rely on client-supplied information and state their validity, scope, exclusions and payment terms. Additional work may require written approval and revised pricing.

If an accepted service document conflicts with these Terms, that specific document takes precedence for the engagement to the extent of the conflict, subject to law.

5. Client Responsibilities

Clients must provide accurate information and valid documents; disclose relevant ownership, activity and compliance details; review documents before submission; respond on time; and pay agreed fees when due.

Clients must report relevant changes and use services lawfully. ITQAN will not knowingly submit false or altered information. Incomplete, inaccurate or late information may cause delay, extra charges or rejection.

6. Government Authorities and Third-Party Providers

ITQAN’s services may involve government and free-zone authorities, immigration, labour and tax authorities, embassies, banks, payment processors, medical centres, translators, attestation providers, technology vendors and digital platforms.

ITQAN may prepare, coordinate or submit matters within the agreed scope but does not control third-party policies, fees, timing or decisions. ITQAN does not guarantee licence or visa approval, bank-account opening, tax treatment, processing time, activity acceptance, advertising approval, lead volume, sales or search-engine ranking.

7. Fees, Payments and Taxes

ITQAN’s professional fees are separate from government charges, authority fees, bank charges, advertising expenditure, subscriptions and other third-party costs unless the quotation expressly states otherwise. Payment methods, due dates, advance-payment requirements and VAT treatment will appear in the relevant quotation or invoice.

Authority and third-party fees may change without notice and may require an adjustment before payment or submission. Work outside the accepted scope may be charged separately after notification.

By making payment, the client confirms acceptance of the relevant quotation, service scope, these Terms and the cancellation and non-refundable payment provisions below. Payment does not guarantee approval or a particular result from an authority, bank, platform or other provider.

8. Cancellations and Non-Refundable Payments

General Policy

All payments made to ITQAN are final and non-refundable once received, except where a refund is expressly required under UAE law. After payment, ITQAN may allocate personnel, review documents, provide consultations, prepare applications, begin project work, contact authorities or providers and incur related costs.

Cancelling, postponing or discontinuing a service does not create an automatic refund right. Payments remain non-refundable where a client changes their mind, abandons the engagement, fails to provide information or approvals, supplies inaccurate documents, becomes ineligible, does not respond, or where work or external commitments have begun.

Work and External Charges

Professional fees are non-refundable for work completed or commenced, including consultations, reviews, research, application preparation, project planning, content, design, technical configuration and provider communications. Non-use of a deliverable or an outcome that was not guaranteed does not create a refund right.

Government, authority, visa, medical, translation, attestation, advertising, software, hosting and payment-processing costs follow the relevant provider’s rules. ITQAN does not guarantee their cancellation or recovery and is not required to reimburse them from its own funds.

If an external provider returns money, ITQAN may deduct earned fees, administration, payment charges, currency losses, non-recoverable costs and outstanding amounts. Any balance will be handled under the engagement documents and mandatory UAE law.

Duplicate Payments, Credits and Disputes

A verified duplicate payment or overpayment may be corrected after review, less unavoidable charges. ITQAN may, at its discretion, offer a conditional written service credit; a credit is not cash and creates no future entitlement.

Clients should contact ITQAN before raising a payment dispute. An unjustified chargeback does not cancel contractual obligations. ITQAN may provide acceptance and work records to the reviewing provider and suspend work while a dispute remains unresolved.

Nothing excludes a right, remedy or liability that cannot legally be excluded under UAE law. Any mandatory right applies only to the extent required; the remaining provisions continue in effect.

9. Service-Specific Conditions

Business Setup and PRO Services

Activity acceptance, licence approval, visa eligibility and processing remain subject to the relevant authority.

Bank-Account Support

ITQAN may assist with preparation and introductions. Banks independently conduct due diligence and decide whether to open or restrict an account.

Accounting and Compliance

Clients remain responsible for complete records and approving filings. Bookkeeping and tax assistance are not legal advice unless provided by an authorised professional.

IT Services

Deliverables, access, hosting, third-party software, maintenance and support follow the applicable statement of work.

Digital Marketing

Advertising spend, platform fees and external tools are separate unless stated otherwise. Results are not guaranteed.

10. Intellectual Property

The ITQAN website, name, logo and original materials belong to ITQAN or are licensed. Content may be viewed or printed for internal reference but may not be copied, resold, republished or misrepresented without permission.

Clients retain their supplied materials and confirm they may use them. Rights in deliverables, editable or source files, working materials and third-party assets follow the relevant agreement and licence terms.

11. Privacy, Communications and Electronic Records

Personal information is handled as described in the Privacy Policy. Current cookie and analytics information is available in the Cookies and Marketing section.

ITQAN may communicate through email, telephone, website forms, approved messaging channels, electronic documents and invoices. This does not provide blanket consent for marketing. Marketing choices and opt-out rights are governed by the Privacy Policy and applicable law.

12. Acceptable Website Use

You must not use the website for unlawful activity, false enquiries, impersonation, malware distribution, unauthorised access, prohibited scraping, interference with website operation, infringement of rights or transmission of harmful or deceptive content.

13. Website Availability and External Links

ITQAN may update, maintain, restrict or suspend parts of the website where reasonably necessary. Continuous or error-free availability is not guaranteed. External links are provided for convenience and do not automatically constitute endorsement. ITQAN is not responsible for third-party content, availability, security or privacy practices.

14. Disclaimers and Limitation of Liability

ITQAN Business Solution FZE LLC is not a registered Tax Agent with the UAE Federal Tax Authority (FTA) and is not authorised to sign or issue statutory audit reports. Where required, such services are handled by appropriately licensed and authorised professionals and will be managed by a third party.

To the extent permitted by law, ITQAN is not responsible for loss caused solely by reliance on general website information, independent third-party decisions, authority delays, platform interruptions or circumstances beyond its reasonable control.

Service obligations remain governed by the applicable engagement document. Nothing excludes liability for fraud, wilful misconduct, gross negligence or any liability that UAE law does not permit ITQAN to exclude.

15. Suspension and Termination

ITQAN may suspend access or services for non-payment, unlawful requests, false information, missing documents, misuse, compliance concerns, security risks or instructions that may breach law.

Suspension or termination does not create a refund right. Fees for commenced or completed work remain payable, and clients remain responsible for external charges. Clauses intended to survive termination continue where legally appropriate.

16. Changes to These Terms

ITQAN may update these Terms to reflect changes in law, website features, services, regulatory requirements or business practices. The updated date will be shown clearly. Changes do not automatically alter an existing signed service agreement retrospectively.

17. Governing Law and Disputes

These Terms and related non-contractual matters are governed by the applicable laws of the United Arab Emirates and the laws and regulations applicable in the Emirate of Ajman, subject to the final jurisdiction wording approved for ITQAN’s incorporation and service arrangements.

Before starting formal proceedings, the parties should attempt in good faith to resolve a complaint through written communication describing the issue, relevant engagement and requested resolution. The competent court or other dispute forum will be determined by applicable law and any valid service-specific agreement.

If an Arabic version is published, the language-precedence position will be stated after legal review.